Introduction

1xslots operates as the data controller for personal information processed in connection with the 1xslots Website and related gambling services. This Privacy Policy explains what data we collect, how we use it, how we protect it, and the rights you may exercise in relation to your data. It covers visitors, account holders, depositors, players, and any other individuals interacting with our services.

Data Controller and contact details

Data Controller: 1xslots. We may be contacted at the designated privacy address for data protection inquiries and requests. If you wish to exercise rights or request information about your personal data, please contact us in writing at the privacy channel provided by 1xslots.

What information we collect

We classify the information as Personal Information and Non-personal Information. Personal Information includes data that can identify you or be used to contact or verify you, such as name, date of birth, home address, email address, phone number, payment methods, identity documents used for verification, and transaction history. Non-personal Information includes aggregated or de-identified data about your usage of our services, device type, IP address, language preference, browser and operating system, geolocation (when permitted), and anonymized analytics data.

How we collect information

We collect data through multiple channels to provide and improve our services:

• Directly from you: when you register, create or modify an account, make deposits or withdrawals, place bets, or communicate with our support team.
• From your device: logs related to your device, such as IP address, hardware model, software version, and usage patterns.
• Cookies and similar technologies: to operate the site, personalize features, analyze performance, and track marketing effectiveness. You may manage cookie preferences in your browser, noting that disabling certain cookies may limit functionality.
• From third parties: for identity verification, anti-fraud screening, and regulatory compliance, we may obtain data from official records, credit or risk databases, or public sources as permitted by law.

How we use the information

We use data to operate and improve our services and to meet legal and regulatory obligations. Specific uses include:

• Account creation, identity verification, age and eligibility checks, and fraud prevention; AML and KYC processes as required by applicable law.
• Processing payments, settlements, and withdrawal requests; they may involve verification against fraud risk and anti-money laundering controls.
• Providing and personalizing gameplay, customer support, and security monitoring to detect abuse or prohibited activity.
• Communicating with you about account status, promotions (where consent has been given), and service updates.
• Analytics and improvement of our services, including product development and risk assessment conducted on anonymized or aggregated data where feasible.

Legal bases for processing

We rely on the following legal bases for processing your personal data:

• Contractual necessity — to perform our contractual obligations and provide the requested services.
• Legal obligation — to comply with applicable laws and regulatory requirements (including AML, anti-fraud, and licensed operations).
• Consent — where required, for marketing communications and certain processing activities.
• Legitimate interests — to maintain secure operations, improve services, and conduct internal analytics, provided that your interests and rights do not override these interests.

Sharing and disclosure of your information

We may share your information with the following categories of recipients:

• Service providers and contractors who perform processing on our behalf (payments, IT services, data hosting, customer support, analytics, and marketing operations) under strict data protection obligations.
• Affiliates and group companies for internal operational purposes, reporting, and system integration.
• Regulators, law enforcement, or other authorities as required by law or to protect our rights and the safety of our users.
• In connection with corporate transactions such as mergers, acquisitions, or asset transfers, subject to appropriate protections.
• As otherwise directed by you or with your consent.

International data transfers

Your data may be transferred to countries outside your home jurisdiction where data protection laws may differ. In such cases we apply appropriate safeguards to protect your information and ensure that transfers comply with applicable data protection laws, including implementing standard contractual clauses or other approved transfer mechanisms where required.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, analyze usage, and tailor content. Essential cookies enable core site functionality, while analytics and tracking cookies assist in understanding user interactions and marketing effectiveness. You may adjust cookie settings via your browser, but some site features may require cookies to function properly.

Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. In general, data related to active accounts is retained for a minimum of five years after termination of the customer relationship, unless a longer retention period is required by applicable law or regulatory obligations. Some data may be retained longer for security, compliance, or investigative purposes.

Data security

We implement technical and organizational measures designed to prevent unauthorized access, alteration, disclosure, or destruction of personal data. Protections include:

• Encryption in transit using TLS; encryption at rest where feasible (e.g., AES-256 or equivalent).
• Access controls limiting data access to personnel with a legitimate need.
• Regular security assessments, incident response planning, and staff training on information security and confidentiality.

Your rights

You have rights in relation to your personal data, subject to applicable law. These include:

• Right of access to your data and a copy of your information.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure where permissible under law (the right to be forgotten).
• Right to restrict processing in certain circumstances.
• Right to data portability in a structured, commonly used format.
• Right to withdraw consent for processing based on consent, where applicable.
• Right to object to processing based on legitimate interests, and to processing for direct marketing purposes where applicable.

EEA residents may have enhanced rights under applicable data protection laws. To exercise these rights, please contact our privacy channel with sufficient details to locate your records.

Marketing and communications

We may contact you with information about promotions and products, subject to your consent or applicable lawful basis. You may opt out of future marketing communications at any time by using the provided unsubscribe mechanisms or by contacting privacy—1xslots.

Children and minors

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete or de-identify that data.

How to exercise rights and contact us

To exercise any of your data protection rights or for questions about this policy, contact the 1xslots privacy channel. Provide your name, contact information, and a clear description of your request. We will respond within a reasonable timeframe in accordance with applicable law.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Material updates will be communicated through our service channels. Continued use of the services after changes constitutes consent to the updated policy.